Kelvin Matthews said he called Sprint because he was receiving messages from another account he thought he closed. When Matthews couldn’t remember his online login information, the Sprint representative said he’d send him an email with instructions.
When the message arrived, it was addressed to “Sissyboy Kelvin Gay Matthews,” reports WMAQ-TV.
Matthews said he was shocked by the message and called Sprint to complain.
“I don’t live a homosexual life, I never gave Sprint anything to go on and think that, and even if I did I don’t think it would be fair to say this on my account,” he said.
A spokesman for Sprint said the salutations on the automated emails can be changed by employees, and that it has investigated and dealt with the representative “appropriately.”